Public Folders are not accessible in Exchange 2013/2016/2019.Shared mailbox auto-mapping does not work.Offline Address Book synchronization issues.Free/Busy information in your calendar is not available.Outlook 2016/2019 cannot connect to the mailbox.
For more information about this service refer to a Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It?īelow are the symptoms that may indicate the problem with autodiscover process: Similarly, Outlook for Mac 2011 and higher support Autodiscover, and require it to configure an Exchange mailbox in Outlook for Mac 2016 and higher. The Autodiscover service provides access to Microsoft Exchange features such as: Autoconfiguration of profile, the Offline Address Book (OAB), Free/Busy Information, Out-of-Office assistant, Sharing Invitations, Auto-mapping of Shared Mailboxes, and is necessary for using Public folders in Exchange 2013 and later.Īutodiscover is available for Outlook clients 2007 and newer, and is required to configure an Exchange mailbox in Outlook 2016 and higher.
The article describes the issues that are related to the absence, improper configuration or resolution of CNAME record used for autodiscover service.
